If you have an interview for a medical assisting position, congratulations, you deserve it. But now comes the difficult part, preparing for a face-to-face meeting with a potential employer. It’s okay to be nervous. Most people are because they know what’s at stake. These tips will help you make the best possible impression.

How Do I Prepare for a Medical Assistant Interview?

A job interview does what a resume doesn’t,  it puts a human face on an otherwise dry list of qualifications. It’s a one-off opportunity to showcase your skills, experience, education, and professionalism. Here’s how to prepare:

Learn about the Employer

Turnover is costly, so employers want to hire medical assistants who are a good fit for their organizations. The right candidate is more likely to get along with coworkers and have a positive impact on the workplace.

Researching the employer’s website before the interview allows you to highlight the skills and experiences that best align with their needs and culture. Familiarizing yourself with their services, vision and values demonstrates a keener interest in the position and better prepares you to ask and answer tough interview questions.

Review the Job Description

Jobs for medical assistants are as variable as the applicants, all positions are not the same. Understanding the requirements and responsibilities allows you to clarify expectations and highlight pertinent skills.

Dress for Success

What you wear to an interview demonstrates the professionalism with which you will represent an employer. Make it count. A business casual outfit is your best bet.

Keep it simple with matching separates that are clean, pressed and understated. Photos on social media may offer clues about the dress code.

Arrive on Time

Being on time for a job interview is among the simplest ways to make a positive first impression. If you’re not familiar with the location, don’t take chances. Time the route in advance, allowing extra time for bad weather, unexpected traffic, or parking woes.

Be Prepared

Bring an extra copy of your resume, a list of professional references and letters of recommendation for the interviewer’s convenience. Know the name of the person who will be conducting the interview and be prepared to ask questions that demonstrate an interest in the organization.

Improve Your Odds with a Vocational School Diploma and Career Services

If you don’t get the job, you won’t be alone. Only one candidate will land the position. While some employers are still willing to train people with a strong work ethic and the willingness to learn, most prefer to hire trained candidates.

If you don’t have a formal education or experience as a medical assistant, a great way to ease your disappointment is to improve your odds of getting the next position you apply for by graduating from a vocational school program. Not only does a diploma give you a competitive advantage, but it also comes with perks like comprehensive career services and certification preparation.

Common Interview Questions (and Answers) for Medical Assistants

Applicants can expect a volley of questions during a medical assistant interview. Here are some of the most common and how to answer them confidently:

Question #1: “Tell me about yourself.”

“Tell me about yourself” and similar questions allow interviewers to get a sense of your background and skills. But it’s an inherently uncomfortable question that puts applicants on the spot. How you answer is seen as a reflection of how you would handle challenging inquiries from clients.

The rules for responses include:

• Keep it professional — concentrate on your training, experience, and work history, avoiding personal details.
• Don’t ramble — replies should be concise.
• Stay positive — never perseverate on your failures or speak about past employers in a negative way.
• Don’t memorize responses — the vibes you get from the interviewer should shape your response. Canned replies may seem stiff or disingenuous.

Question #2: “What are your Strengths?”

Another tough question, asking “What are your strengths” forces applicants to self-evaluate their skills. Examples of sought-after strengths for medical assistants include:

Strong communication skills — the ability to read, write, and speak confidently is critical when engaging with patients, physicians, and other healthcare professionals.

Team spirit — medical assistants are members of the clinical and administrative teams. Their ability to collaborate with others is a must.

Flexibility — adapting to new situations and tasks is important in a medical environment. Emergencies are the rule, not the exception.

Empathy — the ability to see things from different perspectives is a valuable skill that helps you better relate to patients and peers.

Attention to detail — medical assistants are responsible for recording health histories and doctor’s orders. Accuracy is vital.

You can stand out among applicants by:

• Game planning role-specific responses based on the job description — if an oncology practice values emotional awareness, for example, describe your empathy.
• Sharing relevant examples — explaining how you lowered your last company’s medical bill by reducing waste and negotiating with vendors means more than saying that you are resource-conscious.

Question #3: “Describe your work experience.”

If you’ve worked as a medical assistant, focus your response on your most relevant experience. Mention your versatility but find ways to link it to the skills the employer is seeking.

If you’re a new graduate or have neither a diploma nor experience, highlight the skills you’ve gleaned through past employment or volunteer work. Working as a cashier, for example, requires accuracy with numbers and good customer service skills.

Question #4: “What are your weaknesses?”

Employers are less interested in your weaknesses than in how you’re overcoming them. It’s an awkward question, but one that demonstrates your self-awareness. Stick to this formula for a winning response:

• Select an honest, professionally relevant weakness, such as being uncomfortable with public speaking.
• Offer an example of how this has created a problem in your life, like being unable to articulate ideas through group presentations.
• Explain how you’ve learned from it and are trying to overcome the issue by, for example, taking a class that teaches practical communication skills.

Question #5: “Why do you want to work for this practice?”

Interviewers ask this question to determine if you researched the organization and thought critically about your potential role. Your answer should reflect an understanding of their mission statement and company and culture. Reasons could include that:

• You identify with their professional values.
• You’re interests and aptitudes seem like a good fit.
• You’ve heard positive things about their contributions to the community.
• The job aligns with your values and career goals.

Question #6: “Where do you see yourself in five years?”

Employers ask this question to:

• Determine if the company can meet your short-term career goals.
• Assess whether you’re over-qualified and unlikely to be satisfied in a lesser role.
• Find out if you’re willing to improve your skills.

If you’re tempted to guess what an interviewer wants to hear, don’t. Just be honest. The last thing you want is to be stuck in a dead-end career or working for a company with unrealistic expectations. Honest answers are best, but dos and don’ts include:

Do share your aspirations — employers want to know that you’re thinking ahead. Mention how the position you’re applying for will help you meet your goals.

Don’t mention promotions — instead, talk about personal and professional growth through experience and further education. Be enthusiastic about learning.

Don’t overreach — big goals may sound ambitious, but most are unrealistic.

Do express flexibility — it’s important for employers to know that you’re open to changing and growing with them.

Question #7: “Do you have any questions?”

This question helps employers gauge the sincerity of your interest in a position by exploring topics beyond the usual Q&A. It’s also a golden opportunity to erase any lingering doubts or questions about the role. Consider it your chance to interview the company.

Some examples of questions to ask include:

Is this a new role?

New roles are typically less defined than established positions. Candidates should generally be more flexible and open to shifting job responsibilities.

What’s your favorite part about working here?

Non-specific answers are a red flag. Look for positive comments about the staff, leadership, and workplace environment.

What’s the biggest challenge in this position?

This question is a good way to assess how a company supports its team members. Challenges are only obstacles if they’re not properly managed.

What factors determine someone’s success here?

Managers know what makes their employees successful. Typically, it’s flexibility, compassion, time management and reliability. Whatever the answer is, it gives you one last opening to share examples of professional achievements in that realm.

Is there room for advancement here?

Training new workers is expensive, so the most valuable employees are those who plan to stay. Asking this question plants a seed in the mind of the interviewer, letting them know that their business is a part of your goals.

Do you have any concerns about hiring me for this role?

Interviews are often over before applicants can sell themselves. As intimidating as a face-to-face meeting can be for candidates, it’s equally daunting to many employers who lack interviewing skills.

Most, however, can articulate a reason why they might think you’re not a good fit for the job. Use the opportunity to clarify any misunderstandings about your experience or qualities.

Final Thoughts

First impressions determine future opportunities. Known as the “halo effect,” employers are more likely to hire and promote people with whom they had a positive initial interaction. So, despite your qualifications, interviews can open doors or close them. Preparation is the key both to getting a job and growing your career.

Medical Assistant Program

Ready to start a new career as a medical assistant? Ģ����ý & Institute offers to gain essential skills and training at multiple campuses from Lilburn, Roswell and Atlanta/Marietta to Orlando, FL and Raleigh, NC. The core curriculum at these campuses focuses on the medical assisting skills and training you will need to seek entry-level employment in physicians’ offices, clinics, hospitals, and other medical settings needing the services of associates trained in both front and back office medical assisting skills. These medical assisting courses will be the first step in starting a rewarding career.

Contact Ģ����ý College today to learn more about becoming a medical assistant.

Complex therapeutic relationships thrive on a delicate balance of listening, understanding, and educating. Patients are individuals with different needs and learning styles, making good communication is a medical assistant’s most important skill.

What Is Good Communication?

Communication is how we exchange ideas, but what makes it effective is difficult to define. The general rules are simple, yet there is no universal approach, especially in medicine. As a medical assistant, you’ll work with physically and emotionally vulnerable people from diverse backgrounds, each with a unique perspective.

Communication comes in two forms, verbal and non-verbal. Verbal communication is the use of language to express ideas. Non-verbal communication, or body language, consists of the signals we send through our posture, facial expressions, and gestures. We say more with our bodies than our mouths. The exchange of ideas is a two-way street, so whether a medical assistant is speaking or listening, both matter.

Let’s take a closer look at how medical assistants can communicate best with patients by examining the techniques taught in a vocational school program, beginning with active listening.

The Role of Active Listening

Listening is arguably the hardest part of communicating. We process less than half of what we hear, recalling even less. So, when a patient approaches a medical assistant with a laundry list of symptoms, it’s essential to prioritize them.

A barrage of complaints reflects patients’ limited understanding of health issues and a desire to communicate as many details as possible about what they’re experiencing, but it makes getting to the bottom of their concerns a challenge. The first step is always to listen.

Active listening is a therapeutic technique that approaches communication holistically, examining what patients say in the context of non-verbal cues by:

Connecting

The most important part of therapeutic communication is a personal connection. If patients believe you’re not interested, they’ll tune out.

Begin with a friendly introduction, making eye contact to let them know they’re the focus of your attention. It inspires their confidence, encouraging them to speak freely. No one wants to share intimate details about their lives with someone they don’t believe is listening.

Concentrating

Healthcare is fast paced, it’s easy for a medical assistant to prioritize tasks over people, reasoning that they, too, benefit the patient. But it’s critical to limit distractions, so you can listen thoughtfully to what patients are saying, evaluating their body language as they speak while minding your own non-verbal cues, patients are keenly aware of distracted staff. The most important message to convey with both words and behavior is, I care.

Confirming

When patients speak, they expect you to confirm or question what they said by offering feedback. Paraphrasing points periodically by saying, for example, “What I think you’re saying is…” or “I think you mean…” allows patients to clarify their message and moves the conversation forward.

Asking open-ended questions that invite patients to expand on their thoughts instead of giving yes or no answers is a helpful technique. The point is to gather as much information as possible for the physician.

Understanding Body Language

From posture to paralinguistics, people unconsciously evaluate each other at first sight. Medical assistants must mind their body language while discerning what patients are saying through theirs, considering:

Facial Expressions

Seen before words are spoken, facial expressions are a significant aspect of non-verbal communication. They can support or contradict our words, and the disparity is often where the truth lies. A patient who states they’re relaxed while they’re scowling, for example, is probably anxious. A medical assistant who recognizes that can step in, changing their approach or the environment to help the patient be more relaxed.

Proximity

Personal space is someone’s bubble, encroaching on it can provoke intense emotional responses from uneasiness to panic. Medically vulnerable people, poked and prodded daily for treatment, can be particularly sensitive about their personal space. Some struggle to keep others at arm’s length while others prefer a sense of intimacy. Older patients or those who’ve been physically abused may need more distance. Children as well as people from other countries, such as South America, may prefer closer personal contact. Working with patients who have different expectations makes it especially important for medical assistants to read non-verbal cues.

Paralinguistics

Paralinguistics refers to the non-language component of verbal communication, such as volume, tone, rate, and pitch. The old saying, “It’s not what you say but how you say it,”is true. Words convey a message, while paralinguistics gives them impact.

Eye Contact

Making eye contact has unique personal, cultural, and generational implications. Older patients expect it while younger patients may be intimidated by it. Seen as a sign of respect to some and superiority by others, it pays to know the age, habits, practices, and cultural background of your patients. Approach each situation individually.

Posture

Posture communicates what words sometimes can’t. Among animals, for example, an arched backed is a defensive move designed to scare predators. Humans, too, use posture to make a point, it’s subtle but noticeable. A patient with crossed arms, for example, may be expecting a confrontation. Slouching can indicate disinterest or resignation. Non-verbal cues should be interpreted as part of the big picture.

Appearance

Appearance is a controversial topic. In the service industry, how patients perceive you matters. Doctor’s offices, for example, have dress codes for team members in keeping with patients’ expectations. Medical assistants are asked to maintain a professional appearance to avoid distractions.

Overcoming Communication Barriers

Medical assistants can be better communicators by recognizing these barriers, common in healthcare settings:

Sensory

It’s common for patients to have hearing or visual impairments. Some are upfront about it while others hide that they can’t see or hear instructions. Medical assistants should assess for sensory barriers early in their communications with patients, so they can adapt communication methods accordingly.

Language

Today’s medical assistants will increasingly encounter patients who don’t speak their language. Most healthcare facilities are required by law to offer translation services. Recognizing that patients who don’t speak the same language as their caregivers have a voice only through an interpreter, every effort should be made to facilitate translation while compensating with positive body language.

Literacy

A million-plus people in the US can’t read. Some are functionally literate, meaning they have basic reading skills but won’t understand complex written material. Assessing a patient’s literacy is a critical component of education.

Generational

The term “generation gap”describes the difference in how people of different ages communicate with each other. If you go outside the norms, communication can hit a roadblock. A senior, for example, expects to be addressed by title and surname until they give you permission to use their first name. Young adults are more comfortable on a first-name basis.

Avoiding Communication Traps

These communication traps can ruin a therapeutic relationship and should be avoided.

Stereotypes

Stereotypes are assumptions about people based on group characteristics, their age, race, religion, gender, and nationality. It’s a dangerous communication trap that can lead to poor medical decisions.

Negative Body Language

Medical assistants know when a patient is fearful, but patients can also tell when a team member is preoccupied or disinterested. It’s not always easy to appear attentive, but negative body language is unprofessional.

Needing to Be Right

Conversations with patients can unwittingly turn into debates. But therapeutic communications require strict professional boundaries, so even if a medical assistant disagrees with a patient’s choice, they need to respect the patient’s autonomy. In healthcare, patients are always in the driver’s seat.

Not Establishing Rapport

Patients pay for medical advice, so breaking the ice may seem like an unnecessary step in communication. But people are often hesitant to discuss physical and emotional symptoms with complete strangers and need to feel at ease with staff before they’re comfortable divulging details.

The good news for medical assistants is that although deeper therapeutic relationships take time to establish, basic rapport can be achieved quickly with a smile and attentiveness.

Monopolizing Discussions

Some patients have difficulty communicating. The burden is on trained medical professionals to use their skills to draw patients into a conversation. Avoid the need to fill in uncomfortable silences with chit-chat. Ask the right questions, and let the patient take it from there.

Asking the Wrong Questions

Asking the right questions invites patients to speak. Asking “Does your leg hurt?”for example, requires only a yes or no answer and effectively shuts down dialogue.

A medical assistant learns more by asking open-ended questions that prompt meaningful responses. Asking “Does your leg keep you from doing things around the house?”encourages patients to discuss not only their pain but also how it impacts their daily lives, giving medical professionals greater insight into the services a patient may need.

Bad Timing

There’s a time and place for every discussion, so while patients can wait weeks for an appointment with their doctor, some topics aren’t appropriate at all visits. Asking a patient if they want a flu shot after they’ve been told they have cancer, for example, may seem crass. A medical assistant needs to read situations with empathy, putting themselves in the patient’s shoes.

Negativity

“A spoonful of sugar makes the medicine go down”is more than an adage, it’s good advice. It doesn’t mean sugar-coating reality or lying to patients about a prognosis. It simply means acknowledging small victories, crediting patients for their efforts where it’s due.

Final Thoughts

Among the many skills a medical assistant needs, good communication is the most vital, it’s the foundation of therapeutic and workplace relationships. But good communicators are born; they’re made with the right blend of training and experience. A vocational school medical assisting program will help you prepare, but only practice makes perfect.

Did learning about the importance of communication in medical assisting interest you? Ģ����ý & Institute offers to gain essential skills and training. The core curriculum focuses on the medical assisting skills and training you will need to seek entry-level employment in physicians’ offices, clinics, hospitals, and other medical settings needing the services of associates trained in both front and back office medical assisting skills. These medical assisting courses will be the first step in starting a rewarding career.

Contact us to learn more about how you can become a medical assistant today.